Refund policy

 We want you to love your order. Because almost everything we make is stitched to order with a name, the rules are a little different for personalised and non-personalised pieces.

**Personalised items**
Anything embroidered or printed with a name, date or custom wording is made just for you, so it can't be returned or exchanged unless it's faulty or we've made a mistake. Please double-check spelling, size and colour before you order. If you spot a mistake, message us straight away at squigglesandstitch@gmail.com and we'll do our best to change it before stitching starts.

**Non-personalised items (including sale items)**
If you order a piece without personalisation, you can cancel and return it within 14 days of receiving it. Just email us within those 14 days, then send the item back within a further 14 days, unworn, unwashed and in its original condition. Return postage is paid by you unless the item is faulty.
Once we receive the return, we'll refund the item price and the original standard delivery cost to your original payment method within 14 days.

**Faulty, damaged or wrong items**
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us within 30 days with a photo and your order number. We'll replace it or give you a full refund, and we'll cover the cost of sending it back.

**Gift cards**
Gift cards can't be refunded.

**How to start a return**
Email squigglesandstitch@gmail.com with your order number and the item you'd like to return. Please don't send anything back without contacting us first.

This policy doesn't affect your statutory rights.